Help Center

Nearly every problem on BuzzCast comes down to a browser permission or a shaky connection. Work through the section that matches what you see, and if nothing helps, email us with the details listed at the bottom.

Updated October 3, 2026

01 Black screen or silent mic

When the browser asks, allow camera and microphone for buzzcast.cam.
Declined by mistake? Open the site settings from the padlock in the address bar, re-enable both, and refresh.
Quit any meeting or camera app that could be holding the webcam.
On an iPhone, the Safari section of the Settings app holds the camera and mic switches.

02 A live room will not load or keeps freezing

Sit nearer the router, or swap to a stronger data signal.
Close extra tabs; live video needs a steady stream of data.
Swipe to a different room. If every room stalls, the issue is the connection, not the host.
Install any pending browser update.

03 Matches are slow

Matching depends on who is online. Waits are shortest in the American and European evening. If a match takes longer than usual, keep the page open; leaving and rejoining puts you back at the start of the line.

04 Coins or VIP missing

Purchases usually show up within seconds. If they do not, reload the page once, then check that you are on the same account you paid from. Coins bought on buzzcast.cam only work here and cannot be added to a BuzzCast app account or any other app.

05 Account questions

For linking a log-in, closing your account or getting a data export, contact [email protected]. Include your display name, what device and browser you use, and a screenshot if something looks wrong.